CUADRO COMPARATIVO. EFECTOS CONTRATO TRABAJO EN EL NUEVO TEXTO REFUNDIDO LEY CONCURSAL (RDL 1/2020)

Hoooola querid@s. Hoy tenemos una de las grandes novedades legislativas de este año 2020. Se ha aprobado un nuevo texto refundido de la ley concursal. Como su nombre dice es un texto refundido y en principio no debe modificar contenido legislativo. Si bien los textos que refunden suelen incorporar novedades amparadas en dar un marco coherente a todo el texto legal.

Yo solo me he centrado en la parte de la ley relativo a los efectos del concurso sobre los contratos de trabajo y convenios colectivos. El larguísimo art. 64 LC anterior ha sido estructurado en distintos artículos. En principio el contenido es prácticamente igual. Existen pequeñas novedades o modificaciones en el nuevo TR. Aquellas novedades o modificaciones las he señalado en rojo y negrita. Es una primera aproximación y puede que me haya saltado cosas. En la medida que vea cosas nuevas iré actualizando la entrada.

Aquí os dejo el cuadro comparativo de las dos normas. También os lo dejo en la sección DESCARGAS.

 

NUEVO TEXTO REFUNDIDO LEY CONCURSAL 
 @DivulgatioLL

De los efectos sobre los contratos de trabajo y sobre los convenios colectivos

ART 64 LEY 22/ 2003 CONCURSAL

NUEVO TEXTO REFUNDIDO LEY CONCURSAL RD LEGISLATIVO 1/2020

Artículo 64 Contratos de trabajo

1. Los procedimientos de modificación sustancial de las condiciones de trabajo de carácter colectivo, de traslado colectivo, de despido colectivo y de suspensión de contratos y reducción de jornada, una vez declarado el concurso, se tramitarán ante el juez del concurso por las reglas establecidas en el presente artículo.

Si a la fecha de la declaración del concurso estuviere en tramitación un procedimiento de despido colectivo o de suspensión de contratos o reducción de jornada, la autoridad laboral remitirá lo actuado al juez del concurso. Dentro de los tres días siguientes al de recepción del expediente, el secretario judicial citará a comparecencia a los legitimados previstos en el apartado siguiente para exponer y justificar, en su caso, la procedencia de continuar con la tramitación de las medidas colectivas, conforme a lo previsto en este artículo. Las actuaciones practicadas en el procedimiento administrativo anterior hasta la fecha de la declaración de concurso conservarán su validez en el procedimiento que se tramite ante el juzgado.

Si a la fecha de la declaración del concurso el empresario ya hubiera comunicado a la autoridad laboral la decisión adoptada al amparo de lo establecido en los artículos 51 o 47 del Estatuto de los Trabajadores o, en su caso, ya hubiera recaído resolución administrativa autorizando medidas de extinción, suspensión o reducción de jornada, corresponderá a la administración concursal la ejecución de tales medidas. En todo caso, la declaración de concurso ha de ser comunicada a la autoridad laboral a los efectos que procedan.

2. La administración concursal, el deudor o los trabajadores de la empresa concursada a través de sus representantes legales, podrán solicitar del juez del concurso la modificación sustancial de las condiciones de trabajo y la extinción o suspensión colectivas de los contratos de trabajo en que sea empleador el concursado.

La representación de los trabajadores en la tramitación del procedimiento corresponderá a los sujetos indicados en el artículo 41.4 del Estatuto de los Trabajadores, en el orden y condiciones señalados en el mismo. Transcurridos los plazos indicados en el referido artículo sin que los trabajadores hayan designado representantes, el juez podrá acordar la intervención de una comisión de un máximo de tres miembros, integrada por los sindicatos más representativos y los representativos del sector al que la empresa pertenezca.

3. La adopción de las medidas previstas en el apartado anterior sólo podrá solicitarse del juez del concurso una vez emitido por la administración concursal el informe a que se refiere el capítulo I del título IV de esta Ley, salvo que se estime que la demora en la aplicación de las medidas colectivas pretendidas puede comprometer gravemente la viabilidad futura de la empresa y del empleo o causar grave perjuicio a los trabajadores, en cuyo caso, y con acreditación de esta circunstancia, podrá realizarse la petición al juez en cualquier momento procesal desde la declaración de concurso.

4. La solicitud deberá exponer y justificar, en su caso, las causas motivadoras de las medidas colectivas pretendidas y los objetivos que se proponen alcanzar con éstas para asegurar, en su caso, la viabilidad futura de la empresa y del empleo, acompañando los documentos necesarios para su acreditación.

La administración concursal podrá solicitar la colaboración del concursado o el auxilio del juzgado que estime necesario para su comprobación.

5. Recibida la solicitud, el juez convocará al concursado, a los representantes de los trabajadores y a la administración concursal a un período de consultas, cuya duración no será superior a treinta días naturales, o a quince, también naturales, en el supuesto de empresas que cuenten con menos de cincuenta trabajadores.

En caso de intervención de las facultades de administración y disposición del deudor, el juez podrá autorizar la participación del concursado en el período de consultas.

Los representantes de los trabajadores o la administración concursal podrán solicitar al juez la participación en el período de consultas de otras personas físicas o jurídicas que indiciariamente puedan constituir una unidad de empresa con la concursada. A estos efectos, podrán interesar el auxilio del juzgado que se estime necesario para su comprobación. Igualmente, para el caso de unidad empresarial, y a efectos de valorar la realidad económica del conjunto empresarial, se podrá reclamar la documentación económica consolidada o la relativa a otras empresas.

Si la medida afecta a empresas de más de cincuenta trabajadores, deberá acompañarse a la solicitud un plan que contemple la incidencia de las medidas laborales propuestas en la viabilidad futura de la empresa y del empleo.

En los casos en que la solicitud haya sido formulada por el empresario o por la administración concursal, la comunicación a los representantes legales de los trabajadores del inicio del período de consultas deberá incluir copia de la solicitud prevista en el apartado 4 de este artículo y de los documentos que en su caso se acompañen.

El juez, a instancia de la administración concursal o de la representación de los trabajadores, podrá acordar en cualquier momento la sustitución del período de consultas por el procedimiento de mediación o arbitraje que sea de aplicación en el ámbito de la empresa, que deberá desarrollarse dentro del plazo máximo señalado para dicho período.

6. Durante el período de consultas, los representantes de los trabajadores y la administración concursal deberán negociar de buena fe para la consecución de un acuerdo.

El acuerdo requerirá la conformidad de la mayoría de los representantes legales de los trabajadores o, en su caso, de la mayoría de los miembros de la comisión representativa de los trabajadores siempre que, en ambos casos, representen a la mayoría de los trabajadores del centro o centros de trabajo afectados.

El acuerdo suscrito por la administración concursal y los representantes de los trabajadores podrá ser acompañado con la solicitud, en cuyo caso, no será necesaria la apertura del período de consultas.

En el acuerdo se recogerá la identidad de los trabajadores afectados y se fijarán las indemnizaciones, que se ajustarán a lo establecido en la legislación laboral, salvo que, ponderando los intereses afectados por el concurso, se pacten de forma expresa otras superiores.

Al finalizar el plazo señalado o en el momento en que se consiga un acuerdo, la administración concursal y los representantes de los trabajadores comunicarán al juez del concurso el resultado del período de consultas.

Recibida dicha comunicación, el secretario judicial recabará un informe de la autoridad laboral sobre las medidas propuestas o el acuerdo alcanzado, que deberá ser emitido en el plazo de quince días, pudiendo ésta oír a la administración concursal y a los representantes de los trabajadores antes de su emisión.

Recibido el informe por el juez del concurso o transcurrido el plazo de emisión, seguirá el curso de las actuaciones. Si el informe es emitido fuera de plazo, podrá no obstante ser tenido en cuenta por el juez del concurso al adoptar la correspondiente resolución.

7. Cumplidos los trámites ordenados en los apartados anteriores, el juez resolverá en un plazo máximo de cinco días, mediante auto, sobre las medidas propuestas, aceptando, de existir, el acuerdo alcanzado, salvo que en la conclusión del mismo aprecie la existencia de fraude, dolo, coacción o abuso de derecho. En este caso, así como en el supuesto de no existir acuerdo, el juez determinará lo que proceda conforme a la legislación laboral.

Si no hubiera sido alcanzado un acuerdo, el juez del concurso dará audiencia a quienes hubieran intervenido en el período de consultas, para lo cual, el secretario del juzgado les convocará a una comparecencia en la que podrán formular alegaciones y aportar prueba documental. El juez podrá sustituir esta comparecencia por un trámite escrito de alegaciones por tres días.

El auto, en caso de acordarse la suspensión o extinción colectiva de los contratos de trabajo, surtirá efectos desde la fecha en que se dicte, salvo que en él se disponga otra fecha posterior, y producirá las mismas consecuencias que la decisión extintiva o suspensiva adoptada por el empresario al amparo de lo establecido en los artículos 51 o 47 del Estatuto de los Trabajadores o que, en su caso, la resolución administrativa de la autoridad laboral recaída en un expediente de regulación de empleo, a efectos del acceso de los trabajadores a la situación legal de desempleo.

8. Contra el auto a que se refiere el apartado anterior, la administración concursal, el concursado, los trabajadores a través de sus representantes y el Fondo de Garantía Salarial (en adelante FOGASA) podrán interponer recurso de suplicación, así como el resto de recursos previstos en la Ley 36/2011, de 10 de octubre, reguladora de la Jurisdicción Social, que se tramitarán y resolverán ante los órganos jurisdiccionales del orden social, sin que ninguno de ellos tenga efectos suspensivos sobre la tramitación del concurso ni de los incidentes concursales.

Las acciones que los trabajadores o el FOGASA puedan ejercer contra el auto en cuestiones que se refieran estrictamente a la relación jurídica individual, se sustanciarán por el procedimiento del incidente concursal en materia laboral. El plazo para interponer la demanda de incidente concursal es de un mes desde que el trabajador conoció o pudo conocer el auto del juez del concurso. La sentencia que recaiga será recurrible en suplicación.  (VER ARTÍCULOS 551 Y 541 TRLC)

9. En el supuesto de acordarse una modificación sustancial de carácter colectivo de las previstas en el artículo 41 del Estatuto de los Trabajadores, el derecho de rescisión de contrato con indemnización que, para tal supuesto, reconoce dicha norma legal, quedará en suspenso durante la tramitación del concurso y con el límite máximo de un año desde que se hubiere dictado el auto judicial que autorizó dicha modificación.

La suspensión prevista en el párrafo anterior también será de aplicación cuando se acordare un traslado colectivo que suponga movilidad geográfica, siempre que el nuevo centro de trabajo se encuentre en la misma provincia que el centro de trabajo de origen y a menos de 60 kilómetros de éste, salvo que se acredite que el tiempo mínimo de desplazamiento, de ida y vuelta, supera el veinticinco por ciento de la duración de la jornada diaria de trabajo.

Tanto en este caso como en los demás supuestos de modificación sustancial de las condiciones de trabajo, la improcedencia del ejercicio de la acción de rescisión derivada de la modificación colectiva de las condiciones de trabajo no podrá prolongarse por un período superior a doce meses, a contar desde la fecha en que se hubiere dictado el auto judicial que autorizó dicha modificación.

10. Las acciones resolutorias individuales interpuestas al amparo del artículo 50 del Estatuto de los Trabajadores, motivadas por la situación económica o de insolvencia del concursado, tendrán la consideración de extinciones de carácter colectivo, desde que se acuerde la iniciación del procedimiento previsto en este artículo, para la extinción de los contratos. Acordada la iniciación del procedimiento previsto en este artículo, la totalidad de los procesos individuales seguidos frente a la concursada posteriores a la solicitud del concurso pendiente de resolución firme, se suspenderán hasta que adquiera firmeza el auto que ponga fin al procedimiento de extinción colectiva. La resolución que acuerde la suspensión se comunicará a la administración concursal a los efectos del reconocimiento como contingente del crédito que pueda resultar de la sentencia que en su día se dicte, una vez alzada la suspensión. Igualmente se comunicará a los tribunales ante los que estuvieren tramitando los procedimientos individuales. El auto que acuerde la extinción colectiva producirá efectos de cosa juzgada sobre los procesos individuales suspendidos.

11. En todo lo no previsto en este artículo se aplicará la legislación laboral y, especialmente, mantendrán los representantes de los trabajadores cuantas competencias les atribuye la misma.

 

Artículo 169 Legislación aplicable

1. Declarado el concurso, la modificación sustancial de las condiciones de trabajo, el traslado, el despido y la suspensión de contratos y la reducción de jornada por causas económicas, técnicas, organizativas o de producción, se tramitarán por las reglas establecidas en esta Subsección cuando tengan carácter colectivo.

(*NO FUERZA MAYOR *) – (* SOLO SUSPENSIONES Y REDUCCIONES COLECTIVAS* ART.53.2)

2. En todo lo no previsto en esta Subsección se aplicará la legislación laboral. Los representantes de los trabajadores tendrán cuantas facultades les atribuya esa legislación.

Artículo 170 Medidas colectivas en tramitación

1. Si a la fecha de la declaración del concurso el empresario hubiera iniciado los trámites para la modificación sustancial de las condiciones de trabajo, el traslado, el despido, la suspensión de contratos o la reducción de jornada, de carácter colectivo, el concursado lo pondrá inmediatamente en conocimiento del juez del concurso. En el caso de que aún no se hubiera alcanzado un acuerdo o no se hubiera notificado la decisión empresarial, dentro de los tres días siguientes al de la comunicación, el Letrado de la Administración de Justicia citará a comparecencia a los legitimados previstos en el artículo siguiente para exponer y justificar, en su caso, la procedencia de continuar con la tramitación de las medidas colectivas, conforme a lo previsto en esta Subsección. Las actuaciones practicadas hasta la fecha de la declaración de concurso conservarán su validez en el procedimiento que se tramite ante el juzgado.

2. Si a la fecha de la declaración del concurso ya se hubiera alcanzado un acuerdo o se hubiera notificado a la decisión adoptada con relación a la modificación sustancial de las condiciones de trabajo, al traslado, al despido, a la suspensión de contratos o la reducción de jornada, de carácter colectivo, corresponderá a la administración concursal la ejecución de tales medidas.

3. Si al tiempo de la declaración de concurso el acuerdo o la decisión empresarial hubieran sido impugnados ante la jurisdicción social, el procedimiento continuará ante los órganos de esta jurisdicción hasta la firmeza de la correspondiente resolución.

4. En los casos a que se refiere este artículo, la declaración de concurso habrá de ser comunicada a la autoridad laboral a los efectos que procedan.

Artículo 171 Legitimación activa

1. La legitimación activa para solicitar del juez del concurso la modificación sustancial de las condiciones de trabajo, el traslado, el despido, la suspensión de contratos o la reducción de jornada, de carácter colectivo, que afecten a los contratos de trabajo en que sea empleador el concursado, corresponde a este, a la administración concursal o a los trabajadores de la empresa concursada a través de sus representantes legales.

2. La representación de los trabajadores en la tramitación del procedimiento corresponderá a los sujetos indicados en el apartado 4 del artículo 41 del texto refundido de la Ley del Estatuto de los Trabajadores, aprobado por el Real Decreto Legislativo 2/2015, de 23 de octubre, en el orden y condiciones señalados en el mismo. Transcurridos los plazos indicados en el referido artículo sin que los trabajadores hayan designado representantes, el juez podrá acordar la intervención de una comisión de un máximo de tres miembros, integrada por los sindicatos más representativos y los representativos del sector al que la empresa pertenezca.

Artículo 172 Presentación de la solicitud

La adopción de las medidas previstas en el artículo anterior solo podrá solicitarse del juez del concurso una vez presentado el informe de la administración concursal, salvo que se estime que la demora en la aplicación de las medidas colectivas pretendidas puede comprometer gravemente la viabilidad futura de la empresa y del empleo o causar grave perjuicio a los trabajadores, en cuyo caso, y con acreditación de esta circunstancia, podrá realizarse la solicitud al juez en cualquier momento procesal desde la declaración de concurso.

Artículo 173 Contenido de la solicitud

1. En la solicitud se deberán exponer y justificar, en su caso, las causas motivadoras de las medidas colectivas pretendidas y los objetivos que se proponen alcanzar con estas, acompañando los documentos necesarios para su acreditación.

2. Si la medida afectase a empresas de más de cincuenta trabajadores, deberá acompañarse a la solicitud un plan que contemple la incidencia de las medidas laborales propuestas en la viabilidad futura de la empresa y del empleo.

Artículo 174 Período de consultas

1. Una vez recibida la solicitud, el juez convocará al concursado, a la administración concursal y a los representantes de los trabajadores a un período de consultas, cuya duración no será superior a treinta días naturales, o a quince, también naturales, en el supuesto de empresas que cuenten con menos de cincuenta trabajadores.

En los casos en que la solicitud haya sido formulada por el concursado o por la administración concursal, la comunicación a los representantes legales de los trabajadores del inicio del período de consultas deberá incluir copia de la solicitud y de los documentos que, en su caso, se hubieran acompañado.

2. La administración concursal o los representantes de los trabajadores podrán solicitar al juez la participación en el período de consultas de otras personas naturales o jurídicas que indiciariamente puedan constituir una unidad de empresa con la concursada.

3. Durante el período de consultas, el concursado, la administración concursal y los representantes de los trabajadores, deberán negociar de buena fe para la consecución de un acuerdo.

Artículo 175 Deber de colaboración y auxilio judicial

1. La administración concursal podrá requerir la colaboración del concursado y el auxilio del juzgado que estime necesarios para la comprobación de las causas de la solicitud y de la exactitud de los documentos que la acompañen.

2. En caso de que los representantes de los trabajadores o la administración concursal soliciten al juez la participación en el período de consultas de otras personas naturales o jurídicas que indiciariamente puedan constituir una unidad de empresa con la concursada, podrán interesar el auxilio del juzgado que se estime necesario para esa comprobación. Igualmente, para el caso de unidad empresarial, y a efectos de valorar la realidad económica del conjunto empresarial, se podrá reclamar la documentación económica consolidada o la relativa a otras empresas.

Artículo 176 Sustitución del período de consultas

1. La apertura del período de consultas no será necesaria en caso de que la solicitud venga acompañada de acuerdo suscrito por la administración concursal y los representantes de los trabajadores.

2. En cualquier momento, el juez, a instancia de la administración concursal o de la representación de los trabajadores, podrá acordar la sustitución del período de consultas por el procedimiento de mediación o arbitraje que sea de aplicación en el ámbito de la empresa, que deberá desarrollarse dentro del plazo máximo señalado para dicho período.

Artículo 177 Acuerdo

1. El acuerdo requerirá la conformidad de la mayoría de los representantes legales de los trabajadores o, en su caso, de la mayoría de los miembros de la comisión representativa de los trabajadores siempre que, en ambos casos, representen a la mayoría de los trabajadores del centro o centros de trabajo afectados.

2. En el acuerdo se recogerá la identidad de los trabajadores afectados y se fijarán las indemnizaciones, que se ajustarán a lo establecido en la legislación laboral, salvo que, ponderando los intereses afectados por el concurso, se pacten de forma expresa otras superiores.

Artículo 178 Comunicación al juez

Al finalizar el plazo señalado o en el momento en que se consiga un acuerdo, la administración concursal y los representantes de los trabajadores comunicarán al juez del concurso el resultado del período de consultas.

Artículo 179 Informe de la autoridad laboral

1. Una vez realizada la comunicación prevista en el artículo anterior, el Letrado de la Administración de Justicia recabará informe de la autoridad laboral sobre las medidas propuestas o el acuerdo alcanzado.

2. El informe de la autoridad laboral deberá ser emitido en el plazo de quince días, pudiendo esta oír a la administración concursal y a los representantes de los trabajadores antes de su emisión.

3. Recibido el informe por el juez del concurso o transcurrido el plazo de emisión, seguirá el curso de las actuaciones. Si el informe es emitido fuera de plazo, podrá no obstante ser tenido en cuenta por el juez del concurso al adoptar la correspondiente resolución.

Artículo 180 Plazo de emisión de la resolución

Cumplidos los trámites ordenados en los artículos anteriores, el juez, en un plazo máximo de cinco días, resolverá mediante auto, sobre las medidas propuestas.

Artículo 181 Resolución en caso de acuerdo

De existir acuerdo, el juez lo aprobará, salvo que en la conclusión del mismo aprecie la existencia de fraude, dolo, coacción o abuso de derecho. En este caso, determinará lo que proceda conforme a la legislación laboral.

Artículo 182 Resolución en caso de inexistencia de acuerdo

1. Si no hubiera sido alcanzado un acuerdo, el juez del concurso dará audiencia a quienes hubieran intervenido en el período de consultas, para lo cual, el Letrado de la Administración de Justicia los convocará a una comparecencia en la que podrán formular alegaciones y aportar prueba documental. El juez podrá sustituir esta comparecencia por un trámite escrito de alegaciones por tres días.

2. En todo caso, el juez determinará lo que proceda conforme a la legislación laboral.

Artículo 183 Eficacia de la resolución que acuerde la suspensión y el despido colectivos

En caso de acordarse la suspensión de los contratos de trabajo de carácter colectivo o el despido colectivo, el auto surtirá efectos constitutivos desde la fecha en que se dicte, salvo que en él se disponga otra fecha posterior, y originará la situación legal de desempleo de los trabajadores afectados.

Artículo 184 Suspensión del derecho de rescisión de contrato con indemnización

1. Durante la tramitación del concurso, quedará en suspenso el derecho de rescisión del contrato con indemnización que reconoce la legislación laboral al trabajador perjudicado en el supuesto de acordarse una modificación sustancial de las condiciones de trabajo de carácter colectivo durante la tramitación del concurso.

2. La suspensión prevista en el apartado anterior también será de aplicación cuando se acordare un traslado colectivo, siempre que el nuevo centro de trabajo se encuentre en la misma provincia que el centro de trabajo de origen y a menos de sesenta kilómetros de este, salvo que se acredite que el tiempo mínimo de desplazamiento, de ida y vuelta, supera el veinticinco por ciento de la duración de la jornada diaria de trabajo.

3. Las suspensiones previstas en los apartados anteriores no podrán prolongarse por un período superior a doce meses, a contar desde la fecha del auto autorizando la modificación o el traslado.

Artículo 185 Extinción del contrato por voluntad del trabajador

1. Desde que se acuerde la iniciación del procedimiento previsto en esta Subsección para el despido colectivo, los jueces del orden social suspenderán la tramitación de la totalidad de los procesos individuales posteriores a la solicitud del concurso pendientes de resolución firme en los que se hubieran ejercitado contra el concursado acciones resolutorias individuales con fundamento en las causas que determinan la extinción del contrato por voluntad del trabajador al amparo de la legislación laboral motivadas por la situación económica o de insolvencia del concursado. La suspensión de los procesos individuales subsistirá hasta que adquiera firmeza el auto que ponga fin a dicho procedimiento.

2. La resolución que acuerde la suspensión se comunicará a la administración concursal a los efectos del reconocimiento como contingente del crédito que pueda resultar de la sentencia que en su día se dicte, si fuera alzada la suspensión.

3. El auto que acuerde el despido colectivo producirá efectos de cosa juzgada sobre los procesos individuales suspendidos, que se archivarán sin más trámites.

Artículo 551. Recursos en materia laboral.

1. Contra el auto que decida sobre la modificación sustancial de las condiciones de trabajo, el traslado, el despido, la suspensión de contratos o la reducción de jornada, por causas económicas, técnicas, organizativas o de producción que, conforme a la ley, tengan carácter colectivo y contra la sentencia que resuelva incidentes concursales relativos a acciones sociales cuyo conocimiento corresponda al juez del concurso, cabrá recurso de suplicación y los demás recursos previstos en la Ley reguladora de la jurisdicción social, que se tramitarán y resolverán ante los órganos jurisdiccionales del orden social, sin que ninguno de ellos tenga efectos suspensivos sobre la tramitación del concurso ni de ninguno de sus incidentes, secciones o piezas separadas.

2. La legitimación para recurrir el auto indicado en el apartado anterior corresponde a la administración concursal, al concursado, a los trabajadores a través de sus representantes y al Fondo de Garantía Salarial, así como, en caso de declaración de la existencia de grupo laboral de empresas, a aquellas entidades que lo integren.

Artículo 541. Incidente concursal en materia laboral.

 1. Se dilucidarán por el trámite del incidente concursal en materia laboral las acciones que los trabajadores o el Fondo de Garantía Salarial ejerciten contra el auto que decida sobre la modificación sustancial de las condiciones de trabajo, el traslado, el despido, la suspensión de contratos y la reducción de jornada por causas económicas, técnicas, organizativas o de producción que, conforme a la ley, tengan carácter colectivo, así como las de trabajadores que tengan la condición de personal de alta dirección contra la decisión de la administración concursal de extinguir o suspender los contratos suscritos por el concursado con estos.

 2. Los trabajadores deberán presentar la demanda, conforme a lo establecido en la legislación procesal civil en el plazo de un mes desde que conocieron o pudieron conocer la resolución judicial y el Fondo de Garantía Salarial desde que se le notifique la resolución. El personal de alta dirección deberá presentar la demanda en el mismo plazo desde que la administración concursal le notifique la decisión adoptada.

3. En el caso de que la demanda contuviera defectos, omisiones o imprecisiones, el Letrado de la Administración de la Justicia lo advertirá al demandante o demandantes a fin de que lo subsanen en el plazo de cuatro días, con el apercibimiento de que de no subsanarse procederá su archivo. En ningún caso podrá inadmitirse la demanda por estimar que la cuestión planteada fuera intrascendente o careciera de la entidad necesaria para tramitarse por vía incidental.

4. Admitida la demanda, el Letrado de la Administración de Justicia señalará dentro de los diez días siguientes el día y hora en que habrá de tener lugar el acto del juicio, citando a los demandados con entrega de copia de la demanda y demás documentos, debiendo mediar en todo caso un mínimo de cuatro días entre la citación y la efectiva celebración del juicio, que comenzará con el intento de conciliación o avenencia sobre el objeto del incidente. De no lograrse esta se ratificará el actor en su demanda o la ampliará sin alterar sustancialmente sus pretensiones, contestando oralmente el demandado, y proponiendo las partes a continuación las pruebas sobre los hechos en los que no hubiera conformidad, continuando el procedimiento conforme a los trámites del juicio verbal de la Ley 1/2000, de 7 de enero, de Enjuiciamiento Civil, si bien tras la práctica de la prueba se otorgará a las partes un trámite de conclusiones.

5. Tras la práctica de la prueba se otorgará a las partes un trámite oral de conclusiones.

Artículo 542. Costas.

1. La sentencia que recaiga en el incidente concursal se regirá en materia de costas por lo dispuesto en la Ley 1/2000, de 7 de enero, de Enjuiciamiento Civil, tanto en cuanto a su imposición como en lo relativo a su exacción, y serán inmediatamente exigibles, una vez firme la sentencia, con independencia del estado en que se encuentre el concurso.

2. La sentencia que recaiga en el incidente concursal en materia laboral se regirá en materia de costas por lo dispuesto en la Ley 36/2011, de 10 de octubre, reguladora de la jurisdicción social. Artículo

543. Cosa juzgada.

Una vez firmes, las sentencias que pongan fin a los incidentes concursales producirán efectos de cosa juzgada

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  103. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent
    customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide
    affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of
    excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent good enough
    to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out
    its frontline operations to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why
    it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.

    To do so, an outsourcing company must have its support team available whenever the
    customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by
    industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they can’t do
    everything themselves. Non-core competencies such as customer service
    can benefit from outsourcing.
    Turning the service over to competent experts lets companies benefit from
    a bigger source of talent from all over the world. At
    the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead
    turn to scaling the business. Overseeing the day-to-day operations can already
    take much of management’s time, and customer
    support is equally demanding. To help executives focus on the big picture, they’ll need to partner with the best service companies
    that know what they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their
    satisfaction in getting their voices heard. If customer service companies and their team
    address customers’ issues in a satisfactory
    way, they’re more than likely to remain customers.
    A pleasant customer experience will almost always lead to longer retention and a significantly higher
    customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and
    consistent level of service. Providing a highly specialized, dedicated team of professionals from
    day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with
    great customer service to the top 10 most prominent
    ones in 2022. We’ll also provide a brief description and highlight the main strong points of
    each outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough
    to provide both enterprise and small business customer
    service outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes in assisting
    companies in various support areas. This includes Omnichannel Customer
    Support, Technical & IT Support, Content Moderation,
    CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house
    training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US
    and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive
    to businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’
    specific needs. This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off
    handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support
    outsourced to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one
    of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its
    reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service
    providers of demand generation and customer engagement services, with clients included in the
    top 2000 companies worldwide. At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from
    its clients’ home countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines,
    including HIPAA compliance and Payment Card Industry (PCI)
    data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to
    change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one customer support outsourcing
    company, providing bespoke customer experience solutions
    to clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced
    as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among
    staff while focusing on promoting happiness as a key asset
    among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the
    BPO industry, Teleperformance is an established leader in solution design,
    business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting,
    collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
    (CX) solutions to some of today’s major global brands. In addition, the
    company offers contact center and BPO services, omnichannel and
    multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure
    outsourcing. VXI employs more than 35,000 workers in 43 countries throughout
    North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve
    major CX and employee experience (EX) pain points and take their customer service
    systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they
    go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s
    capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to
    recruit employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
    and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer
    experience.
    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who
    prefer flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
    services. The company employs native English contact center agents with experience
    in multiple industries. Skycom also offers a full range
    of services, including business process outsourcing,
    telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,
    000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel,
    utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its
    workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or
    tone. As a result, they can respond to these changes to defuse
    any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more
    than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset
    to have if you work in a customer support outsourcing
    company.
    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies
    that provide IT services and multilingual customer service to
    industries such as technology, media, communications,
    eCommerce, financial technology, travel,
    hospitality, automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support
    services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the
    company taps 225,000 volunteers from its offices to complete various service projects across its
    many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that
    specializes in providing support outsourcing services across
    the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to
    provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is
    why clients want to outsource customer service small business
    really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files
    sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier method of hiring or replacing
    staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support
    outsourcing needs? Perform the necessary research before
    settling on your choice. For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or,
    do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate better
    than offshore talents a few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try
    the best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.

  104. Heya! I know this is somewhat off-topic but I had to ask. Does building a well-established blog like yours take a massive amount work? I’m completely new to blogging but I do write in my diary everyday. I’d like to start a blog so I will be able to share my experience and thoughts online. Please let me know if you have any ideas or tips for new aspiring bloggers. Appreciate it!

  105. top 10 call center outsourcing companies in 2023 if you re looking to improve customer
    experience or optimize your operations it s worth considering
    options beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday
    apr 05 table of contents if you re looking to improve customer
    experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call
    center outsourcing companies is definitely a smart business decision if you want to avoid all trials and
    tribulations of running an in-house call center
    this solution can be a budget-friendly way to handle customer concerns while significantly
    improving the level of customer satisfaction let s have
    a look at those bpo companies that take the top positions in the industry discuss what makes them stand out and go through the main tips for
    choosing the right call center why outsourcing a call center creating a positive customer experience is the main priority for most companies with so many
    competitors offering similar products and services in today s
    marketplace it can be challenging for any particular organization to stand out and attract new customers additionally modern customers are
    ready to pay more if they receive an outstanding experience
    offering excellent customer support services can give a business an edge
    over competitors by boosting customer retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead to customer loss and negative reviews
    which can harm a business choosing the best call centers for
    your business guarantees increased customer satisfaction streamlined operations
    and enhanced growth making it a crucial factor in achieving
    success in today s competitive market us call center
    outsourcing companies top list 1 helpware helpware is a leading customer support
    provider with headquarters based in the usa with call centers spread across four continents the
    core areas of expertise include a wide range of bpo
    services such as omnichannel customer support technical support
    it support content moderation data annotation data entry helpdesk back-office support etc since
    helpware positions itself as a reliable outsourcing partner
    for both startups and big enterprises there are companies of
    different sizes among the clientele ranging
    from small firms to renowned brands at helpware people come first
    and it pays off the needs of employees are the main priority and it shows in their work as they provide exceptional service pros applying a customized approach to recruiting and training dedicated
    agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of different businesses 2 xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of
    different sizes they specialize in providing technical support and customer support services to businesses operating across diverse industries including property management e-commerce tourism healthcare hospitality and fintech xact has partnered with nice
    incontact since 2005 leveraging their cloud-based contact center toolkit to ensure the utmost data security
    for their clients pros providing a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer
    switches ats which seamlessly switch to an alternate power
    source during power outages 3 wing assistant the wing assistant
    is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that helps
    entrepreneurs and small and medium-sized businesses scale by delegating laborious and
    time-consuming tasks to dedicated customer service
    professionals for a fixed monthly cost they offer outbound call center outsource
    solutions that are affordable and enable businesses to level up
    and enhance their customer service and technical support and boost
    their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a
    diverse range of managed outsourcing services including back-office support and staffing solutions with great potential in addition to call
    centers 4 triniter triniter is a renowned figure in the bpo industry with a global presence spanning the united states the philippines and
    india this american call center has established itself as the preferred outsourcing provider
    for inbound and outbound call center solutions sought after by major corporations pros a decade-long track record of providing customer support across more
    than 30 domains 24 7 customer support with an impressive 98 9
    positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services
    advocating for clients brands and ensuring excellence through its team with a global presence tmp
    direct manages connections and relationships across various industries they offer custom end-to-end solutions including
    crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape
    they handle various communication channels from inbound and outbound calls and
    chats to social media and personalized correspondence pros providing an in-house
    it development team that eliminates the need for multiple
    vendors 6 answerforce this is proud of being on the list of five star call centers providing a
    range of professional call and chat answering services virtual reception services appointment
    scheduling and more answerforce has experienced call
    center agents at its disposal that are available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional
    manner this american call center works mainly with small and
    middle businesses covering such industries as home service restoration plumbing and electrical pros offering
    customized solutions to meet the specific needs of
    clients within particular industries which allows answerforce to provide highly tailored
    and effective services to their clients integrating
    with the client s workflow software this enables businesses to manage their customer interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company
    with huge experience more than 33 years in the industry
    and offers voice services and other solutions to more
    than 250 businesses worldwide however what makes this provider stand
    out is its unique locations in addition to popular bpo destinations like the united states india and the philippines the
    company has offices in pretty exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering
    call center services in over 40 languages pros
    by strategically locating its offices around the globe this company is able to
    offer 24 7 customer support across multiple time zones making it
    easy for customers to get the help they need whenever
    they need it a diverse workforce and multilingual capabilities enable them to provide support in various languages
    making their services accessible to a wide range of customers the outsourced customer service of this provider is reasonably priced that varies depending on the
    expected amount of calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational
    team that provides inbound and outbound services and back-office customer support for
    innovative software and hardware companies they have received numerous awards for providing exceptional
    customer experiences but their commitment to quality and security is paramount supportyourapp is pci dss compliant and adheres to
    the general data protection regulation gdpr pros ensuring
    the highest data security standards and preventing any data leaks they take great care in protecting sensitive information and clients can trust that their data is safe
    streamlining the integration process with the help of
    their dedicated integration department providing their
    clients with a crm solution that integrates incoming calls chats and emails into one system and implementing
    ai solutions to the chats which many small businesses find appealing 9 vcall
    global vcall global is a provider of innovative service solutions
    to different businesses across various industries they offer a
    range of services including customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and
    software development solutions using advanced technology and infrastructure
    they offer common services through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring
    that clients receive their services in a timely and efficient manner
    empowering their call centers with a robust cisco network which enables vcall global
    to offer seamless uninterrupted service to clients regardless of their location or
    the complexity of their needs providing enhanced security features that protect
    client data and information ensuring that their privacy is always maintained 10 call masters bpo
    the company provides inbound and outbound call
    center services as well as remote administrative solutions such as data entry appointment setting reservation services etc their streamlined workflow and marketing
    automation ensure that important phone calls are never missed with their expertise and dedication they can help
    businesses resolve customer queries acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or down based on demand and their remote employees to work in split
    shifts due to their cloud-based virtual call

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